Slow, stuck, not working
Slow, stuck, not working
PriceTracker is very slow, stuck or does not return anything
If you see very slow, stuck, or no responses in PriceTracker, particularly during Search, Analysis, or Saving, there can be issue with network or infrastructure. There can be multiple reasons for this:
- Make sure you have strong internet connection. PriceTracker may show you notification when internet connection is bad. WiFi networks generally work better. Check that your device can upload images quickly enough to internet.
- Try connecting to different network provider (e.g. different wifi, personal hotspot, or cable).
- Make sure to update to latest version of your device OS.
- Make sure you don’t have too many apps open and your device is functioning properly. Try to see if other apps are working properly on your device.
- Make sure your device is not overheating or in otherwise extreme conditions.
- Restart your device. Reconnect to your network.
- Check diagnostics information in
Settings > Privacy > Diagnostics > View Diagnosticsto understand if PriceTracker can connect to internet and if it is working as expected. (may require advanced software engineering knowledge)
Important
Do not share your diagnostic information to unauthorized people or publicly. Although diagnostic information does not contain personalized details, it strongly advised to keep it private. To prevent possible breaches to privacy, safety and security of your account, treat this information as any other private and confidential information (such as your password or private notes).
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